At Rodeo Vault, we are committed to providing an exceptional experience for luxury timepiece collectors and clients. Due to the high value, rarity, and unique nature of our curated watches, all purchases made through our boutique or website are subject to the specific terms outlined in this Refund & Return Policy.

Please review the following terms carefully prior to completing your order, deposit, or transaction.

All Sales Are Final

Due to the exclusive nature of high-end luxury timepieces, all sales at Rodeo Vault are final. We do not accept returns, offer refunds, or issue store credits for purchases made online or in our Beverly Hills boutique unless explicit, prior written approval is granted by management or the item falls under a verifiable authenticity or condition discrepancy.

We encourage all clients to review detailed photos, specifications, and condition descriptions, or to contact our boutique specialists directly for personalized video consultations or additional media before finalizing a purchase.

3-Day Inspection Period for Shipped Orders

To ensure your complete satisfaction, online and phone purchases that are shipped directly to the client include a limited 3-day inspection window starting from the official date and time of delivery confirmation by the courier.

• Verification: Upon receiving your shipment, you must inspect the timepiece immediately to confirm its condition matches the sales listing and agreed description.
• Notification: If you identify a significant mechanical malfunction or material discrepancy in the item’s condition that was not disclosed prior to sale, you must notify Rodeo Vault within 72 hours of delivery.
• Condition Requirement: To be eligible for a return authorization during this window, the timepiece must remain in the exact condition in which it was received, with all security tags, protective plastics, original box, paperwork, warranty cards, and accessories intact and untampered with.

Sourcing Deposits & Special Orders

Rodeo Vault offers specialized watch sourcing services for rare, custom, or off-catalog luxury timepieces upon request.

• Non-Refundable Deposits: All deposits paid toward sourcing a specific watch or placing a hold on a timepiece are strictly non-refundable once procurement efforts or reserve holds have been initiated.
• Cancellations: If a client chooses to cancel a special sourcing order after payment, the deposit will be forfeited to cover procurement and administrative costs.

Return Authorization & Process

No returns or exchanges will be accepted without an official Return Merchandise Authorization (RMA) issued directly by Rodeo Vault management.

1. Request Authorization: Contact our boutique via phone or email to request return approval within the 3-day inspection period.
2. Secure Shipping: Approved returns must be shipped back to our Beverly Hills boutique using an fully insured, overnight courier service specified by Rodeo Vault. The client is responsible for all return shipping, insurance, and handling fees unless otherwise agreed upon in writing.
3. Physical Inspection: Upon receipt at our boutique, our master watchmakers will conduct a thorough physical and mechanical inspection. If the watch has been worn, altered, resized, unsealed, or damaged, the return request will be denied, and the item will be returned to the client at their expense.
4. Processing: Approved refunds will be processed via the original payment method, minus any applicable credit card processing fees, wire transfer costs, or restocking fees (up to 10% where applicable).

Damaged or Incomplete Shipments

All shipments sent by Rodeo Vault are fully insured for their total value during transit. In the rare event that your package arrives damaged, tampered with, or incomplete:

• Do not discard any packaging materials, boxes, or security seals.
• Contact Rodeo Vault immediately at +1 (424) 202-2861 within 24 hours of delivery.
• Provide detailed clear photographs and video documentation of the outer box, inner packaging, and the affected contents so our team can initiate an immediate carrier insurance claim.

Contact Us Regarding Returns & Exchanges

If you have any questions regarding our refund policy, need assistance with an order in transit, or require inspection clarification, please contact our Beverly Hills team directly:

• Boutique Address: 421 N Rodeo Dr., Beverly Hills, CA 90210
• Phone: +1 (424) 202-2861
• Hours of Operation: Monday – Friday: 10:00 AM – 5:00 PM | Sunday: By Appointment